Company Policy
Please see our company policy below.
REFUNDS (IN-STORE PAYMENTS)
We provide the service of elective ultrasound in which payment is required before your session. After the sonographer begins your session, we cannot refund your package fee. Defective merchandise can be returned for a refund or exchanged up to 7 days after purchase with receipt. Electronic merchandise that is defective can be exchanged up to 30 days after purchase with receipt.
REFUNDS (ONLINE PAYMENTS)
Online pre-payments are protected under PayPal buyer protection and clients are entitled to a full refund at the request of the client if the ultrasound session has not yet begun, and wish to cancel their 1st appointment with 24 hour notice. However, the package fee cannot be refunded after the session begins. Please allow 3-7 days for electronic refunds to go back into your account as this depends solely on your financial institution after your refund is processed.
CLEAR IMAGES
We cannot guarantee clear 3D images or clear 4D Real-time video as this depends mostly on fetal position and amniotic fluid. We recommend that our clients drink plenty of fluids up to 2 weeks before your appointment. Also try to schedule at a time you most likely feel fetal movement. We recommend our clients schedule an appointment when they are 28 – 32 weeks as this is the best time to get 3D images.
NO SHOWS AND CANCELLATION FEE
If a client books an appointment and does not appear, call ahead to reschedule or cancel. We require pre-payment to book a new appointment. We reserve the right to cancel an appointment scheduled for the same client without pre-payment. Appointments cancelled without 24 hour notice are subject to a $29 cancellation fee.
RETURN VISIT FEE
We cannot guarantee clear 3D images or clear 4D real-time video as this depends mostly on fetal position and amniotic fluid. If we cannot produce clear images during the first session, as a courtesy, we will provide a complementary return visit during the same day of the appointment, if time permits. A return visit can be scheduled within one week at a flat fee of $39, due in advance to hold the appointment. If you are unable to keep the return visit appointment, please give us 24 hour notice so that we can reschedule your appointment. If return visits are cancelled with less than 24 hour notice, a $29 cancellation fee will be charged at the time of rescheduling the appointment.
APPOINTMENT START TIME
Every scheduled appointment has a start time. We recommend clients arrive up to 15 minutes early for their scheduled appointment start time. In the event a client is running late, we allow a 15 min grace period after the regular scheduled appointment start time. As a courtesy for other clients who arrive on time, after the 15 min grace period, our sonographers reserve the right to reschedule or cancel an appointment if a client arrive more than 15 min late.
GUESTS ACCOMMODATION
Our clients are encouraged to bring a friend family member or loved one to experience the joy of seeing your baby for the first time. We officially allow up to 4 guests for every client. Our sonographer reserve the right to deny extra guests if they deem the occupancy to be unsafe. Sonographers may make an exception on a case by case basis. Please call ahead to make arrangements for a group as we can have them rotate to view the session. During the COVID-19 pandemic, only one guest is allowed in the room. Both guest and client must wear a face covering or mask and remain 6 feet apart at all times.
We provide the service of elective ultrasound in which payment is required before your session. After the sonographer begins your session, we cannot refund your package fee. Defective merchandise can be returned for a refund or exchanged up to 7 days after purchase with receipt. Electronic merchandise that is defective can be exchanged up to 30 days after purchase with receipt.
REFUNDS (ONLINE PAYMENTS)
Online pre-payments are protected under PayPal buyer protection and clients are entitled to a full refund at the request of the client if the ultrasound session has not yet begun, and wish to cancel their 1st appointment with 24 hour notice. However, the package fee cannot be refunded after the session begins. Please allow 3-7 days for electronic refunds to go back into your account as this depends solely on your financial institution after your refund is processed.
CLEAR IMAGES
We cannot guarantee clear 3D images or clear 4D Real-time video as this depends mostly on fetal position and amniotic fluid. We recommend that our clients drink plenty of fluids up to 2 weeks before your appointment. Also try to schedule at a time you most likely feel fetal movement. We recommend our clients schedule an appointment when they are 28 – 32 weeks as this is the best time to get 3D images.
NO SHOWS AND CANCELLATION FEE
If a client books an appointment and does not appear, call ahead to reschedule or cancel. We require pre-payment to book a new appointment. We reserve the right to cancel an appointment scheduled for the same client without pre-payment. Appointments cancelled without 24 hour notice are subject to a $29 cancellation fee.
RETURN VISIT FEE
We cannot guarantee clear 3D images or clear 4D real-time video as this depends mostly on fetal position and amniotic fluid. If we cannot produce clear images during the first session, as a courtesy, we will provide a complementary return visit during the same day of the appointment, if time permits. A return visit can be scheduled within one week at a flat fee of $39, due in advance to hold the appointment. If you are unable to keep the return visit appointment, please give us 24 hour notice so that we can reschedule your appointment. If return visits are cancelled with less than 24 hour notice, a $29 cancellation fee will be charged at the time of rescheduling the appointment.
APPOINTMENT START TIME
Every scheduled appointment has a start time. We recommend clients arrive up to 15 minutes early for their scheduled appointment start time. In the event a client is running late, we allow a 15 min grace period after the regular scheduled appointment start time. As a courtesy for other clients who arrive on time, after the 15 min grace period, our sonographers reserve the right to reschedule or cancel an appointment if a client arrive more than 15 min late.
GUESTS ACCOMMODATION
Our clients are encouraged to bring a friend family member or loved one to experience the joy of seeing your baby for the first time. We officially allow up to 4 guests for every client. Our sonographer reserve the right to deny extra guests if they deem the occupancy to be unsafe. Sonographers may make an exception on a case by case basis. Please call ahead to make arrangements for a group as we can have them rotate to view the session. During the COVID-19 pandemic, only one guest is allowed in the room. Both guest and client must wear a face covering or mask and remain 6 feet apart at all times.